Refund and Cancellation Policy
This Refund and Cancellation Policy explains when refunds, cancellations or credits may be available for Studio Founded Digital Products and Services.
Studio Founded is the trading name of Hannah Rose Shaw, a sole trader. References to “Studio Founded,” “we,” “us” and “our” mean Hannah Rose Shaw trading as Studio Founded.
This Policy forms part of our Terms of Service and Terms of Sale. Please also review our Privacy Policy.
Capitalized terms have the meanings given in the Terms of Service and Terms of Sale.
Where a signed Project Agreement or service-specific booking policy contains different cancellation terms, that agreement will apply to the relevant project or Service.
1. Business Purchases Only
1.1 Business use
All Studio Founded products and Services are created and offered exclusively for business and professional use.
By purchasing from Studio Founded, you confirm that you are purchasing wholly or mainly for purposes connected with establishing, developing, operating, marketing or presenting a business or professional practice, and not primarily for personal, household or domestic use.
Studio Founded does not knowingly accept purchases made primarily for personal, household or domestic use.
1.2 Business information
We may request a business name, business website, professional details or another reasonable indication that the purchase is being made for business purposes.
By placing an order and providing business information, you confirm that the purchase is a business purchase.
1.3 Mandatory rights
If a Customer is treated as a consumer under applicable law despite the business-only restriction above, nothing in this Policy excludes or restricts any mandatory right or remedy that cannot legally be excluded.
2. Digital Products
2.1 Products covered
Digital Products include:
Squarespace Website Templates;
Design Templates;
Notion templates;
workbooks;
plugins;
code;
digital assets;
stock images and mockups; and
other electronically supplied business resources.
Because we do not sell physical products, there are no physical returns.
2.2 Delivery
Website Templates are manually installed or transferred. Access will ordinarily be provided within two Business Days of purchase through a Squarespace site invitation or another access method described on the product page.
Other Digital Products may be supplied through:
a download;
an access link;
an email;
an invitation;
login details; or
another electronic delivery method.
2.3 Refunds after delivery
Except where required by law or otherwise stated in this Policy, Digital Product purchases are not refundable for change of mind once the product has been delivered or access has been provided.
This does not affect any remedy available where a Digital Product has not been supplied, is materially faulty or does not substantially correspond with its description.
A Digital Product is considered delivered when we provide the file, template, invitation, access link, duplication link, login details or other means needed to access it.
2.4 Cancellation before delivery
You may contact us to request cancellation before a Digital Product has been delivered.
We may be able to cancel and refund the order where preparation, installation or delivery has not yet begun.
Cancellation cannot be guaranteed once we have begun manually preparing, installing or transferring the product.
2.5 Access and technical issues
If you receive the wrong product, cannot access your purchase or believe that the original Digital Product materially differs from its description, contact us with details of the issue.
Where appropriate, we will:
resend or restore access;
provide the correct product;
investigate a technical problem;
explain the required setup;
correct a fault originating in the original product; or
offer another reasonable remedy.
2.6 Circumstances that do not qualify for a refund
Refunds will not ordinarily be provided because:
you changed your mind;
the design no longer suits your preferences;
you do not have sufficient time or experience to customize the product;
you expected a feature that was not included in the product description;
you purchased for an unsupported platform or subscription plan;
you did not review the product demonstration or technical requirements;
you entered an incorrect email address;
a problem was caused by your own changes;
a problem was caused by third-party code, software, plugins or integrations;
a third-party platform later changed its features; or
you no longer require the product.
Where you entered an incorrect email address, we may require reasonable evidence of the order before correcting the address or restoring access.
These circumstances do not affect any remedy that must legally be provided.
2.7 Payment plans
A payment plan divides the total purchase price into installments. It is not a subscription that may be canceled after delivery.
Once a Digital Product has been delivered, all agreed installments remain payable.
3. Services
3.1 The One-Week Website and bespoke projects
The One-Week Website and bespoke Services are governed by a separate signed Project Agreement.
The applicable Project Agreement will set out:
booking and deposit terms;
payment dates;
cancellation fees;
rescheduling rights;
remaining payment obligations; and
any refund or credit arrangements.
Cancellation does not automatically release the Customer from payments agreed in the Project Agreement.
3.2 Studio Hours, Studio Days and Studio Weeks
Cancellation and rescheduling terms for Studio Hours, Studio Days and Studio Weeks will be displayed on the relevant sales page, booking page or order confirmation.
Where a Customer cancels, they remain responsible for any amounts identified in those booking terms, including where applicable:
work already completed;
time already used;
time reserved that cannot reasonably be rebooked;
approved third-party costs; and
nonrecoverable expenses.
3.3 Set Offerings
Set Offerings may have their own:
booking deadlines;
expiry dates;
rescheduling conditions;
cancellation terms; or
credit arrangements.
These will be displayed before purchase and form part of the agreement.
Failing to use or book a Set Offering before a clearly stated expiry date does not automatically create a right to a refund.
3.4 Payment plans for Services
Canceling a Service does not automatically cancel future installments.
Any remaining payment obligations will be determined by the relevant Project Agreement, booking policy or service-specific terms.
3.5 Cancellation by Studio Founded
If Studio Founded cannot provide a scheduled Service because of illness, emergency or another circumstance affecting us, we will offer an appropriate:
alternative date;
service credit; or
refund for the portion of the Service that has not been supplied.
4. Approved Refunds
4.1 Original payment method
Approved refunds will ordinarily be returned to the original payment method.
Where that is not possible, we will contact you to agree a suitable alternative.
4.2 Processing time
Once a refund has been submitted by Studio Founded, the payment processor, card provider or bank may take several additional Business Days to process it and return the funds to your account.
This external processing period is outside Studio Founded’s control.
4.3 Currency and processing differences
Where your payment involved currency conversion, the amount received may differ slightly because of exchange-rate movements or fees applied by your bank or payment provider.
Studio Founded is not responsible for fees or exchange-rate differences imposed by third parties.
5. Contacting Us
5.1 Refund or cancellation requests
To request a cancellation, report an access issue or ask about this Policy, email hello@studiofounded.com.
Please include:
your name;
your business name;
the email address used for the order;
the product or Service purchased;
the purchase date; and
a clear explanation of your request.
5.2 Postal address
Hannah Rose Shaw
4th Floor, Silverstream House
45 Fitzroy Street
Fitzrovia
London
W1T 6EB
United Kingdom