Refunds & Returns Policy

This page explains Studio Founded’s Refunds & Returns Policy for our digital downloads, website templates, and creative resources for small business owners.

When you use purchase from us, you are agreeing to this policy, as well as our Terms & Conditions and Privacy Policy. 

Nature of Digital Products

Studio Founded creates and sells instant-access digital products. They include Squarespace website templates, branding templates, Notion systems, marketing assets, and other creative business resources. Because these products are available for immediate download and use after purchase, all sales are final. We do not accept returns, exchanges, or cancellations once your order is complete.

Reviewing Before Purchase

We encourage all customers to read product descriptions carefully before purchasing. Each product page includes details of what is included, technical requirements, and usage information. If you have any questions about a product’s features, compatibility, or suitability for your business, please contact us before placing your order. We’re happy to guide you toward the right resource for your needs.

Support for Access Issues

If you experience any issues accessing your files, downloading your product, or opening templates, please contact us via our support form. We’ll work with you promptly to ensure you can access your purchase. Technical issues are usually resolved within 1–2 business days.

Legal Jurisdiction

These Terms will be governed by and construed in accordance with the laws of England. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the courts of England.

By completing your purchase, you acknowledge and agree to this policy.

If you have any questions about our Returns Policy, please contact us via our form.

Alternatively, you can write to us at:

Studio Founded
4th Floor, Silverstream House
45 Fitzroy Street, Fitzrovia
London
W1T 6EB