Terms of Service and Terms of Sale

Effective date: 27 July 2026

These Terms of Service and Terms of Sale form the agreement between you and Studio Founded.

Studio Founded is the trading name of Hannah Shaw. References to “Studio Founded,” “we,” “us” and “our” mean Hannah Shaw trading as Studio Founded.

These Terms apply when you:

• use the Studio Founded website;

• purchase or use a digital product;

• book a service;

• enter into a project with Studio Founded;

• submit content to Studio Founded; or

• otherwise purchase from or work with us.

Our Privacy Policy and Cookies Policy explain how we handle personal information and cookies.

1. Definitions

1.1 Business Customer

A “Business Customer” is a person, sole trader, company, partnership, organization or other entity purchasing wholly or mainly for purposes connected with their trade, business, craft or profession.

This includes purchasing for the purpose of starting, developing, marketing or operating a business.

1.2 Customer

“Customer,” “you” and “your” refer to the person or organization using our website, purchasing a product or booking a service.

1.3 Digital Product

A “Digital Product” includes:

• Website Templates;

• Design Templates;

• Notion templates;

• workbooks;

• plugins;

• code;

• digital assets;

• stock images or mockups; and

• any other electronically supplied resource.

1.4 Website Template

A “Website Template” is a predesigned Squarespace website or website framework supplied by Studio Founded.

1.5 Design Template

A “Design Template” includes editable documents, workspaces, graphics, presentation materials, social media templates, Notion templates and similar design resources.

1.6 Services

“Services” include:

• The One-Week Website;

• Studio Hours;

• Studio Days;

• Studio Weeks;

• Set Offerings;

• visual identity design;

• website design and development;

• brand strategy;

• creative direction;

• SEO;

• custom coding;

• consultations;

• audits; and

• other bespoke or advisory work.

1.7 Set Offering

A “Set Offering” is a packaged service with a defined scope, price, process or set of deliverables described on its sales page, booking page, proposal or order confirmation.

1.8 Project Agreement

A “Project Agreement” includes a signed service agreement, proposal, statement of work, quotation, booking confirmation or other written document setting out the terms of a particular project.

1.9 Business Day

A “Business Day” means Monday to Friday, excluding public holidays in England.

2. Business Purchases Only

2.1 Intended use

All Studio Founded products and Services are created and offered exclusively for business use.

They are intended to help Customers establish, develop, operate, market or present a business or professional practice.

2.2 Customer confirmation

By placing an order, you confirm that:

• you are purchasing wholly or mainly for business purposes;

• you are not purchasing primarily for personal, household or domestic use;

• you are at least 18 years old; and

• you have authority to enter into the agreement.

Where you purchase for a company, client or other organization, you confirm that you are authorized to act for them.

2.3 Consumer purchases

Studio Founded does not knowingly accept purchases made primarily for personal, household or domestic purposes.

We may decline or cancel an order before delivery if we reasonably believe that it is not a business purchase.

If applicable law nevertheless classifies a Customer as a consumer, nothing in these Terms excludes any mandatory right that cannot legally be excluded.

3. Contract Documents

3.1 Documents forming the agreement

Your agreement with Studio Founded may include:

1. a signed Project Agreement;

2. a proposal or statement of work;

3. the relevant sales or product page;

4. your order or booking confirmation;

5. these Terms; and

6. any written variation agreed between us.

3.2 Order of priority

If there is a conflict between these documents, the following order of priority applies:

1. a later written variation expressly agreed by both parties;

2. the signed Project Agreement;

3. the proposal or statement of work;

4. the relevant product or service description;

5. these Terms.

3.3 Project-specific terms

The One-Week Website and bespoke Services may require a separate signed Project Agreement.

Cancellation fees, payment obligations, ownership rights, project dates, deliverables and other project-specific arrangements stated in that agreement will apply to the relevant project.

4. Using Our Website

4.1 Permitted use

You may use our website for lawful personal or business purposes connected with learning about, purchasing or using Studio Founded products and Services.

4.2 Prohibited use

You must not:

• interfere with the operation or security of the website;

• attempt to gain unauthorized access to our systems or content;

• introduce malicious code;

• scrape or systematically extract our content without permission;

• impersonate another person or business;

• use our website for fraudulent, unlawful or misleading purposes; or

• infringe our intellectual property or the rights of another party.

4.3 Website availability

We aim to keep the website accurate and available but do not guarantee uninterrupted access.

We may temporarily suspend or restrict the website for maintenance, security, technical or operational reasons.

4.4 External websites

Our website may contain links to third-party websites and services.

We are not responsible for their content, availability, security, pricing or privacy practices.

5. Orders and Acceptance

5.1 Placing an order

Placing an order, making a payment or submitting a booking request constitutes an offer to purchase.

An automated payment receipt does not necessarily mean that we have accepted the order.

5.2 Acceptance

An order is accepted when we:

• send an order or booking confirmation;

• confirm the project in writing;

• provide access to the product; or

• begin providing the Service.

5.3 Right to decline an order

Before accepting an order, Studio Founded may decline it for legitimate business reasons, including:

• lack of availability;

• an unsuitable project or working relationship;

• technical or platform incompatibility;

• territorial or payment restrictions;

• suspected fraud or unlawful activity;

• abusive, threatening or seriously inappropriate conduct;

• a previous material breach of our terms;

• intellectual property misuse;

• a request to remove, waive or materially alter our license requirements; or

• a proposed use that conflicts with our products, values or license terms.

We are not required to modify, waive or negotiate our standard license terms.

5.4 Payment taken before refusal

If payment has been taken and we decline the order before acceptance or delivery, we will refund the payment using the original payment method.

5.5 Ending an accepted order

Once an order has been accepted, we may suspend or end the agreement where:

• you materially breach these Terms or a Project Agreement;

• payment remains overdue;

• you misuse our intellectual property;

• you provide materially inaccurate or misleading information;

• you engage in fraudulent, unlawful, abusive or threatening conduct;

• continuing the work would create a significant legal, ethical, security or technical risk; or

• circumstances beyond our reasonable control make performance impossible.

Where the breach can reasonably be corrected, we will ordinarily provide written notice and a reasonable opportunity to correct it.

5.6 Errors

We may correct obvious typographical, technical or pricing errors before accepting an order.

If an accepted order is affected by a material error, we will contact you and offer an appropriate correction, alternative or refund for anything not supplied.

6. Prices, Taxes and Payment

6.1 Prices

The price payable is the price displayed or agreed when you place the order, subject to the correction of an obvious error.

Prices, currencies and applicable taxes will be shown on the product page, checkout, proposal or invoice.

6.2 Customer information

You are responsible for providing accurate:

• contact details;

• billing information;

• business information;

• location information; and

• tax or VAT information.

6.3 Taxes

Applicable taxes may be added, collected or accounted for by Studio Founded, the payment processor or an online marketplace where required.

You are responsible for any taxes, duties or reporting obligations that apply to your own business.

6.4 Payment processors

Payments may be processed through third parties such as Stripe, PayPal, ThriveCart, Etsy or another payment provider.

Your payment is also subject to the provider’s terms and privacy practices.

Studio Founded is not responsible for:

• exchange-rate differences;

• international payment fees;

• charges imposed by your bank;

• payment-provider outages; or

• processing errors caused by incorrect Customer information.

6.5 Payment due dates

Payments must be made by the date stated at checkout, on the invoice, in the proposal or in the agreed payment schedule.

We are not required to begin or continue work while payment is overdue.

6.6 Payment plans

Where a payment plan is agreed:

• you remain responsible for the full agreed price;

• each installment must be paid on its due date;

• product access or project work may be suspended while payment is overdue; and

• missed payments do not automatically cancel the remaining payment obligations.

For Services, any right to cancel future installments will be governed by the applicable Project Agreement or booking terms.

6.7 Promotions

Unless stated otherwise:

• no more than one promotional offer may be applied to an order;

• promotional offers cannot be exchanged for cash;

• discounts cannot be retrospectively applied to completed purchases; and

• promotional offers may have eligibility and expiry conditions.

7. Refunds and Cancellations

7.1 Business purchases

Because Studio Founded sells exclusively to Business Customers, statutory consumer change-of-mind cancellation rights do not ordinarily apply.

Refund and cancellation rights are those stated in these Terms, the relevant sales page, booking terms or Project Agreement.

7.2 Digital Products

Digital Product sales are final and nonrefundable once the product has been delivered or access has been provided.

Delivery includes providing:

• a file or download;

• a Website Template;

• an access link;

• a Squarespace site invitation;

• a Notion duplication link;

• login details; or

• another means of accessing the purchased product.

7.3 Cancellation before digital delivery

If you contact us before a Digital Product has been delivered, we may be able to cancel the order.

Cancellation is not guaranteed where preparation, manual installation, customization or delivery has already begun.

7.4 Technical problems with Digital Products

If a technical fault originating in the original Digital Product materially prevents it from functioning as described, contact us with details of the problem.

Studio Founded will determine the appropriate remedy, acting reasonably, based on the nature of the fault. We will use reasonable efforts to investigate and, where appropriate:

• correct the fault;

• provide replacement files or access;

• explain the required setup; or

• offer another reasonable remedy.

The following are not faults in the Digital Product:

• changing your mind;

• deciding that the design does not suit your business;

• lacking the skills or time required to customize it;

• expecting a feature that was not included in the product description;

• using an unsupported platform or plan;

• incompatibility that was disclosed before purchase;

• problems caused by Customer modifications;

• problems caused by third-party code, plugins or services; or

• future changes made by Squarespace or another third-party platform.

Website Templates are self-customized products and require familiarity with Squarespace or a willingness to follow the supplied guidance. Studio Founded does not guarantee that every Customer will find the platform or customization processsuitable for their level of technical experience.

7.5 Service cancellations

Cancellation and refund terms for Services are stated in the relevant:

• Project Agreement;

• proposal;

• booking page;

• sales page; or

• order confirmation.

Where the applicable agreement states that an agreed fee, cancellation fee, installment or remaining balance remains payable following cancellation, you must pay that amount in accordance with the agreement.

7.6 Work already completed

Unless the Project Agreement states otherwise, cancellation does not remove your responsibility to pay for:

• work already completed;

• Services already provided;

• time already reserved and used;

• approved third-party costs;

• nonrecoverable expenses; or

• deliverables already supplied.

7.7 Refund processing

Where a refund is approved, we will submit it to the original payment method within the timeframe communicated to you.

After we issue the refund, the payment processor, card provider or bank may take several additional Business Days to process the refund and return the funds to your account.

Studio Founded does not control this processing period.

7.8 Chargebacks and payment disputes

Please contact us first if you believe a payment has been taken incorrectly or that an order has not been supplied as agreed.

Where a chargeback or payment dispute is reasonably believed to be fraudulent or abusive, we may:

• provide order, delivery and communication evidence to the payment provider;

• suspend product access or Services while the dispute is investigated;

• terminate the relevant license; and

• recover reasonable costs resulting from the improper dispute where legally permitted.

Nothing in this section prevents a Customer from reporting a genuinely unauthorized payment.

8. General Digital Product License

8.1 Ownership

Digital Products are licensed, not sold outright.

Studio Founded and its licensors retain ownership of the original:

• product;

• design;

• layout;

• structure;

• code;

• written content;

• graphics;

• systems;

• methods; and

• source files.

8.2 License granted

Subject to full payment and compliance with these Terms, you receive a limited, nonexclusive and nontransferable license to use the Digital Product for the permitted purpose and number of projects.

Unless the relevant product page states otherwise:

• one purchase grants one license;

• the license applies to one business, website or end project; and

• an additional license is required for each additional business, website, client or project.

8.3 Permitted customization

You may customize a Digital Product for its permitted end use where customization is a normal feature of that product.

Customization does not transfer ownership of the original product or give you the right to redistribute it.

8.4 Prohibited use

You must not:

• share, lend, sublicense, resell or redistribute the Digital Product;

• publish or provide editable source files for another person’s use;

• upload the Digital Product to a shared resource library;

• reproduce it for multiple businesses, websites or clients without the necessary licenses;

• extract code, graphics, layouts or other components for use on an unlicensed project;

• claim ownership or authorship of the original product;

• misattribute or misidentify Studio Founded’s work;

• use the product to create a competing template, resource, course, product or library;

• use the product as the basis of a product offered for resale;

• remove a required Studio Founded credit;

• use the product for unlawful, defamatory, deceptive or infringing purposes; or

• upload or provide the product to an artificial intelligence system, asset library or other service where it may be retained, redistributed or used to reproduce the original product.

8.5 Team access

Unless a team license is expressly included, the product may be accessed only by:

• the purchaser; and

• people working directly under the purchaser’s control on the licensed project.

It must not be shared with unrelated businesses, contractors or clients for their independent reuse.

8.6 Client use

A Digital Product may be used for a client only where the relevant license expressly permits client use.

A separate license is required for each client, website or project unless the product description states otherwise.

8.7 Third-party assets

Fonts, stock photography, mockups, software, plugins, integrations or other third-party materials shown in a demonstration may be subject to separate licenses and may not be included in the purchase.

You are responsible for obtaining any third-party license required for your use.

8.8 License termination

If you materially breach the license, we may require you to correct the breach within a reasonable period.

If the breach is not corrected, or cannot reasonably be corrected, we may:

• terminate the license;

• suspend support or access;

• require you to stop using the Digital Product; and

• require you to delete or remove the Digital Product and its components.

Termination does not affect any other right or remedy arising from the breach.

9. Website Templates

9.1 Website Template license

One Website Template purchase grants a license for one website.

A separate license is required for each additional website.

A designer may purchase a Website Template for one client website. The completed website may be transferred to that client, but the license remains tied to that single website and cannot be reused.

9.2 Customization

You may customize the Website Template for the licensed website.

You must not:

• duplicate the template for another website;

• copy template pages, sections, styling or code to another website;

• resell the template or any extracted part of it;

• share the uncustomized template with another person; or

• use one purchase as the basis for multiple client websites.

9.3 Required Studio Founded credit

Website Templates contain a small Studio Founded credit on the Site Credits page or another location identified in the product instructions.

The credit must remain live and reasonably visible on every licensed website.

The wording may include:

Template by Studio Founded

or:

Design by Studio Founded

Where a designer customizes the Website Template for a client, the designer may add their own credit alongside ours, for example:

Template by Studio Founded. Customization by [Studio Name].

You must not misattribute or misidentify Studio Founded’s work, including presenting the original template design as work created by you or another party.

9.4 Credit removal

Removal, concealment or material alteration of the required Studio Founded credit is not permitted.

Unauthorized removal of the credit is a material breach of the Website Template license.

Where the credit has been removed or misrepresented, we may require you to:

• restore the correct credit;

• correct misleading attribution; or

• stop using the Website Template.

We may terminate the license if the breach is not corrected within a reasonable period after written notice.

9.5 Platform compatibility

Website Templates are designed for Squarespace 7.1 and are supplied as new Squarespace websites unless stated otherwise.

You are responsible for:

• using an appropriate Squarespace subscription;

• confirming that your plan supports the features you require;

• reviewing the live demonstration before purchase;

• maintaining your Squarespace subscription;

• securing your account; and

• purchasing any required third-party services.

Some template features may require a Squarespace subscription that supports custom code, commerce or other advanced functionality.

9.6 Existing websites

A Website Template cannot ordinarily be applied automatically to an existing Squarespace website.

Installation, migration or recreation on an existing website is not included unless expressly agreed as a separate Service.

9.7 Manual delivery

Website Templates are manually installed or transferred.

Access will ordinarily be supplied within two Business Days of purchase.

Orders placed during evenings, weekends or public holidays will be processed during our normal Business Days.

If we become aware of a material delay, we will contact you using the email address provided at checkout.

9.8 Browser and platform changes

We test Website Templates using reasonably current browsers and Squarespace functionality available at the time of release.

We do not guarantee compatibility with:

• every browser, device or operating system;

• outdated browsers;

• every third-party plugin or integration; or

• future changes made by Squarespace, browser developers or external providers.

9.9 Initial support period

Website Template purchases include 30 business days of email support beginning on the delivery date.

During this period, you may ask a reasonable number of questions relating to the original Website Template as supplied, including:

• accessing the Website Template;

• locating its settings and features;

• following the supplied instructions;

• understanding how an included feature works; and

• identifying whether an issue originates in the original Website Template.

9.10 Reasonable support use

Template support is intended to provide guidance, not unlimited consultancy or ongoing website management.

If the number, frequency or complexity of support requests goes beyond what can reasonably be provided as product support, we may ask you to book a Studio Hour or another paid Service.

9.11 Work not included in support

The 30-day support period does not include hands-on:

• customization;

• website building;

• content population;

• design changes;

• code changes;

• copywriting;

• SEO work;

• third-party integration work;

• accessibility auditing, remediation or certification;

• privacy, cookie or regulatory configuration;

• repair of Customer-created code; or

• extensive troubleshooting of Customer modifications.

Hands-on work must be booked separately and is subject to availability.

9.12 Support after 30 days

After the initial 30 business day support period, you may still contact us with occasional questions about the Website Template.

Responses after this period:

• are subject to our availability;

• are not prioritized in the same way as initial support;

• do not have a guaranteed response time; and

• may be limited to brief guidance.

Where a question requires investigation, hands-on changes, detailed technical support or a significant amount of time, we may recommend booking a paid Service.

9.13 Customer modifications

You are responsible for changes made by you or another service provider after delivery.

We may charge for investigating or correcting issues caused by:

• Customer modifications;

• third-party code;

• unsupported plugins;

• expired services;

• changes to the Squarespace platform; or

• work performed by another designer or developer.

We will confirm any fee before beginning billable work.

9.14 What is not included

Unless expressly stated, a Website Template purchase does not include:

• domain registration or renewal;

• a Squarespace subscription;

• legal policies or compliance advice;

• copywriting;

• custom branding;

• stock photography;

• paid fonts;

• installation on Squarespace 7.0;

• migration of an existing website;

• ongoing maintenance;

• custom functionality;

• third-party software; or

• third-party subscription fees.

9.15 Customer compliance

Website Templates are design and technical building blocks.

You are responsible for ensuring that your completed website and business comply with all laws and regulations applicable to you, including requirements relating to:

• privacy and data protection;

• cookies;

• accessibility;

• intellectual property;

• advertising;

• consumer sales;

• taxes; and

• industry-specific regulation.

Studio Founded does not provide legal, accessibility or regulatory certification and does not guarantee that a Website Template, whether as originally supplied or following customization, will comply with any particular law, standard or jurisdictional requirement. The Customer is responsible for obtaining any specialist review, testing or remediation required for their completed website.

9.16 Nonexclusive design

Website Templates are not one-of-a-kind.

The same Website Template may be licensed to multiple Customers.

9.17 Squarespace relationship

Studio Founded is an independent business.

Our Website Templates are not endorsed by, affiliated with or supported by Squarespace, although Studio Founded may participate in Squarespace programs such as Squarespace Circle.

9.18 Squarespace discounts

Customers may occasionally be eligible for a Squarespace subscription discount.

Any discount is controlled by Squarespace and may be changed, withdrawn or subject to eligibility conditions.

Unless expressly guaranteed in writing by Studio Founded, the availability of a third-party discount does not form part of your purchase.

9.19 Customer website showcases

We may share screenshots or links to publicly accessible websites built using Studio Founded Website Templates in our:

• portfolio;

• website;

• newsletters;

• social media; or

• marketing materials.

We will not knowingly misrepresent template customization as bespoke design by Studio Founded.

You may request that your website is not featured or ask us to remove an existing feature. We will act on reasonable removal requests promptly.

10. Design Templates and Other Digital Resources

10.1 Standard license

Unless the product page states otherwise, one Design Template purchase grants one purchaser a license to use and customize the resource for their own business.

A separate license is required for:

• another business;

• another organization;

• another purchaser;

• resale to a client; or

• client use that is not expressly included.

10.2 Finished materials

You may export and use finished materials created from the Design Template for the licensed business or project.

You must not provide the original editable template or substantially unchanged source files to another person.

10.3 Notion and workspace templates

A Notion or workspace-based template may be duplicated into the purchaser’s own workspace.

You must not:

• publish the duplicatable template publicly;

• provide it as a free or paid resource;

• add it to a shared resource library; or

• duplicate it for unrelated businesses without additional licenses.

10.4 Client use

Where a product expressly includes one client-use license, you may customize it for one client project.

A new license is required for each additional client.

10.5 Product-specific terms

Certain Digital Products may have additional terms displayed on the product page or included with the product.

Those product-specific terms form part of the agreement.

11. General Service Terms

11.1 Scope

The scope of a Service is limited to the work described in the relevant:

• sales page;

• Project Agreement;

• proposal;

• booking confirmation; or

• written scope.

Anything not expressly included is outside the agreed scope.

11.2 Customer materials

You must provide the information, materials, content and access reasonably required to complete the Service.

This may include:

• copy;

• images;

• logos;

• brand assets;

• account access;

• product information;

• legal policies;

• feedback;

• decisions; and

• approvals.

11.3 Rights in Customer materials

You confirm that you own or have permission to use all materials you provide.

You are responsible for ensuring that supplied materials do not:

• infringe intellectual property, privacy or other rights;

• breach a third-party license;

• contain unlawful or defamatory content; or

• make misleading claims.

You grant Studio Founded a limited license to use those materials as needed to provide the Service.

11.4 Accuracy and compliance

You remain responsible for:

• the accuracy of your business information;

• claims made in your content;

• product descriptions;

• prices;

• legal policies;

• regulatory compliance; and

• reviewing and approving final materials before publication.

Studio Founded does not provide legal, accounting, tax or regulated financial advice.

11.5 Customer accounts

Where you give us access to a website or third-party account, you authorize us to make the changes reasonably required by the agreed scope.

You are responsible for:

• maintaining suitable backups;

• keeping ownership of your accounts;

• protecting your login information; and

• removing our access when it is no longer needed.

11.6 Timelines

Project timelines depend on your timely provision of materials, feedback, access and approvals.

An estimated timeline may be adjusted where delay is caused by:

• incomplete or late Customer materials;

• delayed feedback;

• additional requests;

• changes to the agreed scope;

• third-party platform problems;

• illness or emergency; or

• events outside our reasonable control.

11.7 Customer delays

If you miss an agreed deadline, the original completion or launch date may no longer be available.

The remaining work may be rescheduled according to our next reasonable availability.

11.8 Feedback

Feedback must be:

• supplied by the agreed deadline;

• clear and reasonably specific;

• provided through the agreed communication method; and

• consolidated where multiple stakeholders are involved.

Fragmented, conflicting or delayed feedback may require additional time and fees.

11.9 Revisions

The number and type of revisions included will be stated in the relevant Project Agreement, proposal or Service description.

A revision is a reasonable adjustment to work already produced within the agreed direction.

A revision does not include:

• a new creative direction;

• a new page or deliverable;

• replacing previously approved work;

• correcting inaccurate Customer content;

• work outside the agreed scope; or

• work required because of a third-party change.

11.10 Additional work

Where a request falls outside the agreed scope, we may:

• provide a separate quotation;

• recommend a Studio Hour, Studio Day or Studio Week;

• amend the project timeline; or

• decline the additional request.

We will not charge for material additional work without your agreement.

11.11 Third-party services

Projects may rely on third-party platforms and providers such as Squarespace, Shopify, Notion, Google, Stripe, email platforms, font suppliers or software providers.

You are responsible for third-party accounts, subscriptions, renewals and license fees unless the applicable Project Agreement states otherwise.

11.12 Approval and handover

You are responsible for reviewing the work and reporting material issues within the review period stated in the applicable agreement.

Approval may occur when you:

• confirm approval in writing;

• instruct us to publish or launch the work;

• begin publicly using the work; or

• fail to provide requested feedback within the agreed review period after a reasonable reminder.

11.13 Ongoing maintenance

Unless expressly included, Services do not include:

• indefinite support;

• ongoing maintenance;

• future software updates;

• responsibility for Customer changes; or

• responsibility for third-party platform changes after handover.

12. The One-Week Website

12.1 Description

The One-Week Website is a focused website customization and development Service built using a Studio Founded Website Template.

It is a Service and does not provide ownership of the underlying Website Template.

12.2 Project Agreement

Customers booking The One-Week Website will normally enter into a separate Project Agreement setting out:

• scope;

• pages and deliverables;

• fees;

• payment dates;

• content deadlines;

• revisions;

• project dates; and

• cancellation terms.

12.3 Website Template license

The Website Template used for the project remains subject to the Website Template license in section 9.

The required Studio Founded template credit must remain in place.

12.4 Content deadline

You must provide all required copy, branding, imagery, access and onboarding information by the deadline stated in your Project Agreement or onboarding materials.

If materials are late or incomplete:

• work may not be completed during the scheduled week;

• the launch date may move;

• the project may need to be rescheduled; or

• additional time and fees may be required.

12.5 Scheduled week

The name “The One-Week Website” describes the concentrated production format.

It does not guarantee that the website will launch within one calendar week where Customer delays, technical matters, third-party issues or additional requests affect completion.

12.6 Customer availability

You must be reasonably available during the scheduled week to answer questions and provide agreed feedback or approvals.

Delays in communication may reduce the work that can be completed within the scheduled period.

12.7 Exclusions

Unless expressly included, The One-Week Website does not include:

• copywriting;

• a full visual identity;

• legal documents;

• complex data migration;

• custom applications;

• extensive custom JavaScript;

• third-party subscription fees;

• ongoing website management; or

• work outside the platform stated in the Project Agreement.

12.8 Post-project support

Unless the Project Agreement states otherwise, The One-Week Website includes 30 days of reasonable technical support after handover.

Support covers brief questions and corrections relating directly to the work supplied.

It does not include:

• new pages;

• new features;

• further design development;

• Customer-created issues;

• third-party changes; or

• ongoing website management.

13. Studio Hours, Studio Days and Studio Weeks

13.1 Time-based Services

Studio Hours, Studio Days and Studio Weeks are time-based Services.

You are purchasing a defined block of Studio Founded’s time and expertise, not a guarantee that every requested task will be completed.

A Studio Week ordinarily consists of five scheduled Business Days unless the booking states otherwise.

13.2 Suitable work

These Services may be used for different types of work depending on project needs, including:

• website updates;

• design refinement;

• template customization;

• visual identity work;

• strategy;

• creative direction;

• SEO-related work;

• technical implementation; or

• other agreed tasks.

We may assess the requested work before confirming that it is suitable for the selected booking.

13.3 Priorities

You must provide a clear brief, required materials and an ordered list of priorities before the booking.

Where there is more work than can reasonably be completed, we will work through the agreed priorities in order.

13.4 Completion

We will use reasonable care and skill during the booked time.

The amount completed will depend on:

• the complexity of the work;

• the condition of the existing website or materials;

• the quality and completeness of the brief;

• Customer responsiveness; and

• third-party platform limitations.

13.5 Customer availability

You must provide required materials and be available for any agreed feedback or approvals.

If we cannot proceed because required information, access or approval is unavailable, the reserved time may still be treated as used.

13.6 Revisions

Revisions and refinements must ordinarily be completed within the booked time.

Work requested after the booking may require an additional Studio Hour, Studio Day, Studio Week or separate quotation.

13.7 Additional time

If the work requires more time than booked, we may explain what remains and offer additional time subject to availability.

We will not charge for additional time without your agreement.

13.8 Cancellation and rescheduling

The cancellation and rescheduling terms displayed on the booking page or order confirmation form part of the agreement.

Any payment, cancellation fee or remaining balance due following cancellation will be determined by those booking terms.

13.9 Unused time

Unused time does not automatically roll over, convert into credit or transfer to another Customer unless agreed in writing.

13.10 Cancellation by Studio Founded

If we cannot provide a booking because of illness, emergency or another circumstance affecting Studio Founded, we will offer an appropriate:

• alternative date;

• credit; or

• refund for time not supplied.

14. Bespoke Work

14.1 Bespoke Services

Bespoke Work may include:

• visual identity design;

• brand strategy;

• website design;

• website development;

• SEO;

• creative direction;

• custom coding;

• consultancy; and

• other individually scoped work.

14.2 Separate Project Agreement

Bespoke Work is governed by a separate Project Agreement.

The Project Agreement will ordinarily state:

• scope and deliverables;

• fees and payment schedule;

• project dates;

• revision allowance;

• cancellation terms;

• Customer responsibilities;

• intellectual property rights; and

• completion and handover arrangements.

14.3 Cancellation

If Bespoke Work is canceled, the fees and remaining payments due will be those stated in the applicable Project Agreement.

Cancellation does not automatically release the Customer from payment obligations already agreed in that contract.

14.4 Customer inactivity

Where a Customer fails to provide required communication, content, feedback or approval, the dormancy, reactivation and closure provisions stated in the Project Agreement will apply.

Reactivation will be subject to Studio Founded’s availability.

14.5 Results

We do not guarantee a particular:

• level of sales;

• conversion rate;

• search ranking;

• traffic level;

• number of inquiries;

• press result; or

• commercial outcome.

Results depend on factors outside our control, including the Customer’s offer, audience, content, pricing, marketing, competition and market conditions.

15. Set Offerings

15.1 Defined scope

Each Set Offering includes only the features, deliverables, revisions, support and timeline stated on its:

• sales page;

• proposal;

• booking page; or

• order confirmation.

15.2 Additional requests

A Set Offering does not include unlimited access to Studio Founded or work outside its defined scope.

Additional work may require:

• a separate quotation;

• a Studio Hour;

• a Studio Day;

• a Studio Week; or

• another Service.

15.3 Deadlines and expiry periods

Any booking deadline, expiry date, content deadline or participation requirement clearly stated before purchase forms part of the agreement.

15.4 Advisory offerings

Where a Set Offering is advisory, such as an audit, strategic review or consultation:

• the deliverable consists of our professional assessment and recommendations;

• implementation is not included unless expressly stated;

• you remain responsible for deciding whether and how to implement the recommendations; and

• no particular commercial, SEO or financial result is guaranteed.

16. Intellectual Property in Services

16.1 Customer materials

You retain ownership of materials you supply.

16.2 Studio Founded materials

Studio Founded retains ownership of its:

• methods;

• frameworks;

• processes;

• templates;

• preexisting code;

• code libraries;

• systems;

• educational materials;

• strategic tools;

• know-how; and

• materials created outside the specific paid scope.

16.3 Final deliverables

Rights in final approved deliverables will be stated in the relevant Project Agreement.

Unless that agreement states otherwise, after full payment you receive a perpetual license to use the final approved deliverables for the business for which they were created.

16.4 Restrictions

Unless expressly agreed, you may not:

• resell deliverables as templates or resources;

• provide them for unrelated third-party use;

• extract Studio Founded’s reusable systems or template materials;

• claim ownership of third-party assets;

• misattribute or misidentify Studio Founded’s work; or

• use the deliverables to create a directly competing Digital Product.

16.5 Website Template projects

Where a Service uses a Studio Founded Website Template, the underlying Website Template remains licensed under section 9 and is not assigned to you.

16.6 Unused concepts

Unused concepts, rejected directions, exploratory work and drafts remain the property of Studio Founded and may not be used or reproduced.

16.7 Working files

Editable working files, internal notes, development files and source materials are not included unless expressly stated in the applicable Project Agreement.

16.8 Third-party materials

Third-party fonts, images, plugins, software, themes, code and assets remain subject to their original licenses.

You are responsible for maintaining any third-party license or subscription required after handover.

17. Portfolio and Publicity

17.1 Project work

Unless confidentiality has been agreed in writing, Studio Founded may display final, publicly launched work in its:

• portfolio;

• website;

• newsletters;

• social media;

• awards submissions;

• educational materials; and

• marketing materials.

17.2 Timing

We will not ordinarily publish confidential or unlaunched work before you have made it public.

17.3 Confidential projects

If a project must remain confidential, this must be agreed in writing before work begins.

17.4 Accurate attribution

We will take reasonable care not to misrepresent:

• the scope of our involvement;

• Customer-created changes;

• template customization as fully bespoke design; or

• work materially altered after handover.

18. Submissions and Directory Listings

18.1 Submissions

Studio Founded may invite submissions for editorial features, the Design Anthology, Business Directory or similar projects.

By submitting material, you confirm that:

• the information is accurate to the best of your knowledge;

• you own the material or have permission to provide it;

• publication will not infringe another party’s rights; and

• you are authorized to submit the featured website or business.

18.2 Permission to publish

You grant Studio Founded a nonexclusive, worldwide and royalty-free license to:

• review;

• edit;

• format;

• reproduce;

• display;

• promote; and

• archive

the submitted materials for the relevant feature and related Studio Founded editorial or promotional content.

No payment will be due unless separately agreed.

18.3 Selection

Submission does not guarantee inclusion.

Selection, editing, categorization, placement and publication timing remain at Studio Founded’s discretion.

18.4 Updates and removal

You may ask us to update or remove a live listing or feature.

We will act on reasonable requests promptly, although we may retain internal administrative or nonidentifying records.

18.5 Business Directory

The Business Directory is a curated index, but Studio Founded does not independently verify every statement made by a listed business.

Inclusion does not constitute:

• legal verification;

• certification;

• a partnership;

• a guarantee; or

• endorsement of every product or Service offered.

Users are responsible for conducting their own checks before entering into an agreement with a listed business.

18.6 Third-party interactions

Studio Founded is not a party to agreements between Directory-listed businesses and third parties.

We are not responsible for a listed business’s conduct, products, Services, availability or representations.

19. Affiliate Program

19.1 Applications

Customers may apply to participate in the Studio Founded affiliate program.

Participation is subject to approval and any separate affiliate terms provided by Studio Founded or the affiliate platform.

19.2 Participation

We may reject an application or remove an affiliate for legitimate business reasons, including:

• misleading promotion;

• unlawful advertising;

• brand misrepresentation;

• intellectual property misuse;

• fraudulent referrals; or

• breach of the affiliate terms.

19.3 No guaranteed income

Participation in the affiliate program does not guarantee referrals, commissions or income.

20. Confidentiality and Personal Information

20.1 Confidential information

Each party must take reasonable care not to disclose confidential business information received from the other party, except:

• as required to perform the agreement;

• to authorized contractors or professional advisers under appropriate confidentiality obligations;

• where the information is already public through no breach of this section; or

• where disclosure is required by law.

20.2 Privacy

We process personal information in accordance with our Privacy Policy.

20.3 Customer data

Where our work gives us temporary access to Customer, subscriber, employee or website-user data, we will use that access only as reasonably necessary to provide the Service.

Where legally required, the parties may enter into a separate data-processing agreement.

20.4 Removing access

After completion, you are responsible for reviewing and removing access that Studio Founded no longer requires.

21. Warranties and Results

21.1 Reasonable care and skill

Studio Founded will provide Services with reasonable care and skill.

21.2 Digital Products

We will provide Digital Products substantially in accordance with the description displayed at the time of purchase.

21.3 No commercial guarantee

Unless expressly agreed in writing, we do not guarantee that a product or Service will produce:

• additional sales;

• profits;

• inquiries;

• traffic;

• audience growth;

• press coverage;

• brand recognition;

• search rankings;

• conversion improvements; or

• another particular business result.

21.4 Customer decisions

You remain responsible for business, creative and implementation decisions made after receiving our products, recommendations or deliverables.

21.5 Third-party compatibility

We do not guarantee uninterrupted compatibility with every third-party platform, browser, plugin, application or future software update.

22. Limitation of Liability

22.1 Liability that is not excluded

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• deliberate wrongdoing; or

• any liability that cannot legally be excluded or limited.

22.2 Excluded losses

Subject to section 22.1, Studio Founded will not be liable for:

• indirect or consequential loss;

• loss of profit;

• loss of revenue;

• loss of anticipated savings;

• loss of business opportunity;

• loss of goodwill;

• business interruption; or

• loss of data where the Customer failed to maintain reasonable backups.

22.3 Liability cap

Subject to section 22.1, Studio Founded’s total aggregate liability arising from an affected order, product, project or Service will not exceed the total amount paid or payable to Studio Founded for that affected order, product, project or Service.

22.4 Third-party failures

We are not responsible for loss caused solely by a third-party service, platform or supplier outside our reasonable control.

22.5 Customer changes

We are not responsible for problems caused by:

• unauthorized or unsuitable Customer modifications;

• code added by another provider;

• failure to follow supplied instructions;

• use outside the product description or license;

• expired third-party subscriptions;

• failure to maintain reasonable backups; or

• inadequate account security.

23. Events Beyond Reasonable Control

23.1 Events covered

Neither party will be responsible for failure or delay caused by circumstances genuinely beyond their reasonable control, including:

• serious illness or emergency;

• natural disaster;

• fire or flood;

• war, terrorism or civil unrest;

• government action;

• widespread internet, hosting or power failure;

• cyberattack;

• major third-party platform failure; or

• industrial action outside the affected party’s control.

23.2 Communication and mitigation

The affected party must:

• notify the other party as soon as reasonably possible;

• take reasonable steps to limit disruption; and

• resume performance when reasonably able.

23.3 Extended delay

If an event prevents material performance for more than 30 days, either party may request that the affected part of the agreement be ended.

Where the Customer is not at fault, we will refund amounts paid for products or Services that have not been supplied, subject to the terms of any applicable Project Agreement.

24. Changes to These Terms

24.1 Future purchases

We may update these Terms from time to time.

The version in effect when an order is accepted will ordinarily govern that order.

24.2 Existing purchases

A later version will not retrospectively remove rights or materially alter the license attached to a completed purchase.

24.3 Ongoing Services

We may make reasonable changes affecting an ongoing Service where necessary because of:

• a change in law;

• security requirements;

• third-party platform changes;

• technical requirements; or

• a change that does not materially disadvantage the Customer.

Where appropriate, we will provide reasonable notice.

24.4 Website use

The latest version applies to use of our website after its effective date.

25. Complaints and Disputes

25.1 Contacting us

Complaints or concerns should be sent to hello@studiofounded.com.

Please include:

• your name;

• your order or project details;

• a description of the issue; and

• the resolution you are requesting.

25.2 Informal resolution

The parties will first make a reasonable attempt to resolve a dispute through direct written communication.

25.3 Mediation

The parties may agree to use mediation or another form of alternative dispute resolution.

Mediation is not compulsory unless both parties agree to it after the dispute arises.

25.4 Governing law

These Terms and all agreements with Studio Founded are governed by the laws of England and Wales.

25.5 Jurisdiction

The courts of England and Wales will have exclusive jurisdiction over disputes between Studio Founded and Business Customers.

26. General Provisions

26.1 Entire agreement

These Terms and the applicable order-specific documents form the agreement between the parties.

They replace earlier discussions or statements concerning the same order or project.

26.2 Written variations

A change to an accepted project, proposal or scope must be agreed in writing.

Email confirmation is sufficient unless the Project Agreement expressly requires another method.

26.3 Assignment

You may not transfer a license or Project Agreement without our written consent, except where a Website Template license expressly permits transfer of the licensed website to the purchasing designer’s named client.

26.4 Independent businesses

Nothing in these Terms creates an employment relationship, agency, partnership or joint venture between you and Studio Founded.

26.5 No waiver

If either party delays enforcing a right, that does not mean the right has been waived.

26.6 Severability

If part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

The invalid provision will be modified only to the minimum extent necessary to make it valid and enforceable.

26.7 Third-party rights

Except where expressly stated, no person other than the Customer and Studio Founded has the right to enforce these Terms.

26.8 Language

These Terms are written in English.

Where a translation is provided, the English version will govern unless applicable law requires otherwise.

26.9 Electronic communications

Order confirmations, contractual information, notices and other communications may be provided electronically.

You should retain a copy of these Terms and your order confirmation.

27. Contact Details

Studio Founded is the trading name of Hannah Shaw.

Email: hello@studiofounded.com

Postal address:

Studio Founded
4th Floor, Silverstream House
45 Fitzroy Street
Fitzrovia
London
W1T 6EB
United Kingdom